Get in touch
(833) 865-2028
inquiries@pacificdebt.com
Job Description
Pacific Debt Relief has been in business since 2002, and is an established, top rated debt relief company. We are invested in our clients and strive to provide them with high quality service.
As a Client Success Manager, you will assist newly enrolled clients by conducting an initial welcome call, building rapport with clients over the first 4-6 months of enrollment, and maintaining client retention. Client interactions take place over the phone, via inbound and outbound calls, and via email or text.
Pacific Debt Relief is looking for candidates with excellent communication skills, who can build rapport with clients and demonstrate Emotional Intelligence. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.
Our ideal candidate is assertive and friendly, compassionate, empathetic and patient.
Client Success Manager Qualifications
- Strong communication and organization skills
- Friendly, assertive personality, can easily build rapport with clients
- Flexible, coachable, positive and patient
- Ability to multitask in a fast paced environment, with excellent attention to detail
- 2+ years experience in Customer Service
- Phone Experience preferred
- Ability to type 40 WPM
- College degree preferred, but not required
Client Success Manager Benefits
- Compensation: $18-$20 per hour, DOE with debt settlement
- Monthly Bonus Plans
- Paid Time Off and Holiday Pay after 90 days of employment
- Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period
Hours:
- Full time position
- M-TH from 8:00am-5:00pm
- Friday 8:00am-3:00pm
If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please submit your resume through Indeed and our team will follow up with you to conduct an initial interview.
**References should be available upon request. Paid training will be provided.**
This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment
Application Questions
You have requested that Indeed ask candidates the following questions:
- How many years of Customer Service experience do you have?
- Do you have a designated remote workstation?
- Are you willing to undergo a background check, in accordance with local laws/regulations?
Contact Us
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*Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.
*Your visit to our website may be monitored and recorded from essential 3rd party scripts.
*Clients who make all their monthly program deposits pay approximately 50% of their enrolled balance before fees, or 65% to 85% including fees, over 24 to 48 months (some programs lengths can go higher). Not all clients are able to complete our program for various reasons, including their ability to save sufficient funds. Our estimates are based on prior results, which will vary depending on your specific circumstances. We do not guarantee that your debts will be resolved for a specific amount or percentage or within a specific period of time. We do not assume your debts, make monthly payments to creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. We are not a credit repair firm nor do we offer credit repair services. Our service is not available in all states and our fees may vary from state to state. Please contact a tax professional to discuss potential tax consequences of less than full balance debt resolution. Read and understand all program materials prior to enrollment. We are licensed where we engage in business. NMLS # 1250953. The use of our services will likely adversely affect your creditworthiness, may result in you being subject to collections or being sued by creditors or collectors and may increase the outstanding balances of your enrolled accounts due to the accrual of fees and interest. However, negotiated settlements we obtain on your behalf resolve the entire account, including all accrued fees and interest. C.P.D. Reg. No. T.S. 12-03825. Pacific Debt, Inc. is registered with the California DFPI under the CCFPL registration number 01-CCFPL-1250953-3419036.